1.1. DefinitionsThe following definitions have the same meaning whether they are singular or plural.‘Customer’ means a customer who reserves and/or books one or more Services offered on the Website. ‘Destination Service’ means the offering of tickets to events or tourist attractions at travel destinations, such as concerts or guided tours. Kiss Airlines whose Organisation Number is SE556918-1760 and has registered address in Terminal 5, Arlanda Airport, Stockholm, Sweden. ‘General Terms and Conditions’ means these general terms and conditions for booking and use, as amended from time to time. ‘Service’ means a service offered on the Website, such as the booking of transport services, accommodation services, car hire services, Destination Services, insurance and cruises. ‘Supplier means a supplier of Services, such as an airline, hotel, tour operator, car hire company, insurance provider or Destination Service supplier. ‘Special Terms and Conditions’ means the terms and conditions applicable to the Suppliers with whom the Customer has concluded a separate contract. ‘Website’ means the www.Kiss Airlines.se or www.KissAirlines.com website.
The Services offered by Kiss Airlines can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. These General Terms and Conditions come into force on 01SEP2014
Customers should save and/or print a copy of these terms and conditions for future reference when making a booking.
Article 1. Definitions and scope
The following definitions have the same meaning whether they are singular or plural.
‘Customer’ means a customer who reserves and/or books one or more Services offered on the Website.
‘Destination Service’ means the offering of tickets to events or tourist attractions at travel destinations, such as concerts or guided tours.
Kiss Airlines whose Organisation Number is SE556918-1760 and has registered address in Terminal 5, Arlanda Airport, Stockholm, Sweden.
‘General Terms and Conditions’ means these general terms and conditions for booking and use, as amended from time to time.
‘Service’ means a service offered on the Website, such as the booking of transport services, accommodation services, car hire services, Destination Services, insurance and cruises.
‘Supplier means a supplier of Services, such as an airline, hotel, tour operator, car hire company, insurance provider or Destination Service supplier.
‘Special Terms and Conditions’ means the terms and conditions applicable to the Suppliers with whom the Customer has concluded a separate contract.
‘Website’ means the www.Kiss Airlines.se or www.KissAirlines.com website.
These General Terms and Conditions apply to offering and providing of the Services by Kiss Airlines operates the Website which acts as an interface between the Customer and the various Suppliers offering the Services, including Kiss Airlines
These General Terms and Conditions are subject to the Suppliers’ Special Terms and Conditions which are made available to the Customer and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer’s responsibility to familiarise himself/herself with the Suppliers’ Special Terms & Conditions.
The General Terms and Conditions can be changed by Kiss Airlines at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Kiss Airlines on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.
Article 2. Booking via the Website
2.1. The Customer’s legal authority
The Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.
Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing the Customer access to the Services offered by Kiss Airlines and the Suppliers or to the other functionalities of the Website.
2.2. Confirming and cancelling orders
Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail. If the Customer does not receive a confirmation e-mail within 24 hours of placing the booking, he / she should contact Customer Services at KissAirlines.com
It is expressly agreed that the data stored in the information systems of Kiss Airlines and / or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.
Cancellations can be made either by telephone by calling 0046 8 40926500 or by sending an email to firstname.lastname@example.org All such requests will be dealt with on behalf of the Suppliers concerned.
In the event of cancellation or partial cancellation of a booking by the Customer, compensation may be required from the Customer to cover the costs of the travel arrangements already made. In addition to this, charges may be imposed by the applicable Suppliers. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking. In some cases, compensation for cancellation payable to the applicable Suppliers can amount to the full value of travel booked, so that no reimbursement to the Customer is made. Partial cancellation, i.e. cancellation of a particular arrangement, without losing the value of the particular arrangement may not be possible.
Kiss Airlines will not impose its own standard administration fee in the event of a cancellation or change to (i) an Kiss Airlines Special Rate hotel booking; (ii) a flight booking. However, a fee may still be imposed by the applicable Supplier – please refer to the terms and conditions notified in the booking process for more details. Kiss Airlines reserves the right to charge a standard administration fee for booking, amending and/or cancelling car hire bookings.
If the Customer does not present himself / herself at the departure of the trip, no refund will be due to the Customer.
2.2.3 Change of booking
If after making the booking the Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should call 0046 8 40926500 or email email@example.com . Except in the case of (i) an kiss airlines Special Rate hotel booking; (ii) a flight booking or a standard administration fee may be charged by Kiss Airlines in respect of each change made. Where a change affects more than one person on the booking, kiss airlines reserves the right to charge an administration fee in respect of each person on the booking. In order to change a Customer booking, kiss airlines will normally need to cancel the original booking which may incur compensation and/or charges imposed by the Suppliers up to the full value of travel booked and Customers will need to pay for the cost of a new booking.
In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (such as Kiss Airlines , a Supplier or such other party as may appear on Customer’s credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement. Customers should note that refund of flight bookings may take up to 6 months.
2.2.5 Restricted Fares
Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive Services. Such services (eg. “economy class”) may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.
2.3. Travel documents
The travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Customer when making his / her reservation.
If the delivery of travel documents is impossible because of an error made by the Customer in providing his / her personal details, neither the Supplier nor Kiss Airlines shall be liable.
2.4 Payment to different parties
The Customer may be charged by more than one party in respect of a booking, for instance, by Kiss Airlines, Kiss Airlines, a Supplier or such other party as may appear on Customer’s credit card or bank statement, depending on the Services booked. However the total amount charged will not exceed the total price of the Services.
Article 3. Specific Services
Kiss Airlines operates the Website, which acts as an interface between the Customer and the Suppliers with respect to offering and supplying all Services.
The purpose of this Article is to provide details of the terms and conditions of use of the Services provided by the Suppliers for the Customer’s information. These details are not exhaustive and do not replace the Suppliers’ Special Terms and Conditions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Special Terms and Conditions, the Special Terms and Conditions will prevail.
Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of Kiss Airlines
3.1. Air Transport Services
Air transport services are subject to the Special Terms and Conditions (including conditions of carriage, fare rules and restrictions) of the Supplier. The Special Terms and Conditions may include restrictions on and/or charges for cancellation and changes.
3.1.1. Air transport terms and conditions
It is the Customer’s responsibility to comply with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. The Customer is advised to check in at least three hours before departure for international flights and at least two hours before departure for domestic flights. The Customer is also advised of the need to allow sufficient time to take into account possible delays to journeys that contain connections, in particular when a transfer to another airport is necessary.
Kiss Airlines strongly recommends that Customers check in early if they have particular seat requests. Kiss Airlines has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.
Flight times given use the 24 hour clock system and departures are based on time-zones at the location of the applicable flights and may vary depending on flight schedules, type of aircraft, weather conditions etc. Any indications of the hours spent actually flying exclude time on the ground during stops en-route or when changing aircraft and are therefore given for guidance only and are subject to alteration and confirmation.
In the case of return flights, it may be necessary to confirm the return flight with the airline (no later than 72 hours before the intended date of the flight). It is the Customer’s responsibility to confirm his / her return flight. In the case of open return tickets, seats are subject to availability and it is advised to reserve the return flight as early as possible.
The Customer is reminded that if he / she books a return journey and does not use the outward flight, the airline will cancel the return flight. Flight coupons must be used in sequence.
In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. These flights, aircraft types and flight numbers can be subject to change, and can be moved by up to 24 hours, even after confirmation in accordance with a Supplier’s Special Terms and Conditions.
Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. Any information on charges shown on the Website are for information only and may be amended by airlines at any time.
The Customer is reminded that airlines sometimes refuse to carry pregnant women if, in their opinion, the advanced stage of pregnancy carries the risk of a premature birth during the flight.
Airlines stipulate that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them.
Unaccompanied children under 14 will not be carried.
3.1.2 Combined one-way tickets.
Kiss Airlines may offer Customers the opportunity to book a combination of two one-way tickets instead of a roundtrip ticket. Combine one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines.
Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight.
3.1.3. Administrative and / or health regulations
It is the Customer’s responsibility to make sure he/she are aware of the stipulations concerning passport, visa, currency and health regulations relevant to their trip, to comply with them and to pay the associated charges.
A valid 10-year passport is necessary for all holidays offered on the Website. Some overseas countries have an immigration requirement that a Customer’s passport is valid for a minimum period after the Customer enters that country, typically 6 months. If a Customer’s passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise the Customer may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of the Customer’s party changes their name, e.g. as a result of getting married, Customer must notify Customer Services by calling 0046 8 40926500 or by email to info@KissAirlines.com
For information on visa requirements, Customers are advised to contact the embassy of the country they propose to visit.
Non-Swedish citizens are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to Sweden).
Please note: It can often take some time to obtain a visa, so Customers are advised to apply in plenty of time. Kiss Airlines accepts no responsibility for Customers who do not possess the correct travel documents. Customers should also make sure that they are aware of any changes to visa requirements before the trip begins. The Customer is responsible for complying with all such requirements needed for the implementation of the trip. Kiss Airlines is not responsible for the timely provision or receipt of the necessary visas and travel documents. All reasonable losses incurred by Kiss Airlines as a result of the Customer not following these regulations will be charged to the Customer, except if they are caused by incorrect or misleading information attributable to Kiss Airlines
The Foreign and Commonwealth Office Travel Advice Service may have issued information about the Customer’s destination. Customers are advised to check this information, which is available from the following sources:
- (a) http://www.fco.gov.uk/en/travelling-and-living-overseas/
- (b) Foreign and Commonwealth Office Travel Advice Service on 0845 850 2829 (24hrs, 7 days a week) (BT – 4p per min. Other networks vary)
- (c) TravelAdvicePublicEnquiries@fco.gov.uk
All travellers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorisation to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. It is recommended that such an application is made at least 72 hours before departure. For further information please visit the US Department of Homeland Security’s website at https://esta.cbp.dhs.gov.
A number of governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft. The data will be collected either at the airport when a Customer checks in or in some circumstances when the Customer makes his/her booking. Accordingly, the Customer is advised to allow extra time to check in for his/her flight.
3.1.4. Special fares
The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and on a Customer’s email confirmation.
Many, but not all, airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger’s age.
Airmiles and vouchers from loyalty programmes may not be used when booking flights through the Website.
If the Customer has benefited from a discount, the associated special fares will be shown during the booking process before he / she confirms the reservation.
The Customer is reminded that an airlines’ liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by the airline’s own Special Terms and Conditions including their conditions of carriage.
3.1.6. Electronic ticket
An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The Customer must strictly observe the times for checking in.
3.17. No replacement passengers
Replacement passengers for flights may not be put forward.
3.1.8. Operating airlines
Customers are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the Customer for the flight.and will appear as the merchant on the Customer’s credit card or bank statement. Payment may also be charged by other Suppliers for the Services booked however the total amount charged will not exceed the total price of the Services.
3.1.9. Denied Boarding Compensation
If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer’s stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline.
3.2. Accommodation Services
Accommodation may be offered separately. The Services are subject to the Special Terms and Conditions of the Suppliers offering the accommodation. The Special Terms and Conditions may include restrictions on and/or charges for cancellation and/or changes imposed by the Suppliers.
Kiss Airlines Special Rate and Kiss Airlines Unpublished Rate hotel bookings will require that a Customer’s credit card is charged for the full payment upon reservation. Other hotel bookings will require bank card or credit card details to secure the reservation and final payment will be settled directly with the hotel during the stay. Please refer to the details shown during the reservation process to confirm how and when payment will be made. Prices shown on the Website does not include any fees or charges for optional supplements, including minibar snacks or telephone calls
If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Customer must confirm the reservation changes with Kiss Airlines no later than the original date of check-in to prevent cancellation of the whole reservation.
Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the hotel which varies by hotel (usually 24 to 72 hours) prior to the date of arrival will be subject to the charges shown in the rules and restrictions for the hotel reservation. Customers should note that some hotels do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the rules and restrictions for the hotel reservation.
3.2.1. Use of rooms
The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used.
Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.
The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in Sweden. This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.
- 1 star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is in general clean and simple.
- 2 stars: Simple accommodation with a little more attention to style and ambiance, yet still for a low price. The facilities and the service are limited. A certain number of public rooms, a shop or, for example, a café could be included.
- 3 stars: For the traveller who wants a little more and appreciates service, quality, style and comfort. Also recommended for families. There are conference rooms and/or a restaurant, and sometimes other facilities, such as a swimming pool or services for business travellers.
- 4 stars: First-class accommodation for the more demanding guest. Attention has been paid to luxury, hospitality and service. A top-quality restaurant and a wealth of facilities can be expected at these reliable hotels. First-class accommodation for business travellers.
- 5 stars: Top-class accommodation that meets the highest requirements. These hotels offer impeccable personal service, tasteful and elegant facilities and all possible comfort. The best hotels in the world.
It is possible that, from time to time, for technical reasons, for reasons of force majeure or because of the actions of a third party, the hotel originally booked is replaced by a hotel in the same category that provides similar services.
It is possible that, from time to time particular activities offered by the Suppliers that are shown in the description of the accommodation on the Website are cancelled, for example as a result of weather conditions or force majeure, during out-of-season stays, or if the required number of participants for the activity is not achieved.
Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Suppliers.
If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the package. Accommodation which includes main meals generally commence with dinner on the day of arrival at the hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.
The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself / herself.
Parents are advised to bring special food for their baby with them, as this is not always available locally.
The local authorities in certain countries may impose additional taxes (tourist tax, etc), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.
3.3. Car hire
Car hire services are offered separately or as part of a package holiday. These services are subject to the Special Terms and Conditions of the car rental companies.
For reservations of “Supplier Special Rate” offerings, the Supplier will provide the use of the car directly to Customers and Kiss Airlines acts merely as an intermediary in the transaction. Kiss Airlines, acting on behalf of the Supplier will collect the price of the car hire from Customers. However the amount payable by Customers may not be the full contractual price for this rental; Kiss Airlines may in its discretion make a contribution on behalf of a Customer to the rates payable for booking car hire. In these cases the rates displayed on the Website reflect the total price less any contribution by Kiss Airlines and show the amount payable by Customers. In the event of any permitted refund, Customers shall not be entitled to a refund of more than the amount actually paid by them.
3.3.1. Method of payment
The Customer making the booking must present a credit card when collecting the vehicle. Debit cards are not accepted and the Customer must check which credit cards are accepted by the Supplier.
The Supplier may submit an authorisation request to the credit card company during the period of car hire by way of a deposit. The Customer must therefore contact his / her credit card company to ensure the payment card limit is suitable for this purpose.
If the Customer does not comply with the terms set out above, the Supplier will not make the vehicle available and the full price of car hire will be charged.
Additional charges may be payable locally such as refuelling, additional driver charges, young driver surcharge and delivery and collection fees. The Customer acknowledges that in no event shall Kiss Airlines and/or Suppliers including Kiss Airlines Travel be liable for such additional charges as detailed or otherwise.
An excess amount may be applicable in the event of theft or damage to the hire car. This will vary depending on the Supplier and country of rental. Purchase of an optional insurance locally (called super CDW or super TP) will remove/reduce the excess applicable. The Customer acknowledges that in no event shall Kiss Airlines and/or Suppliers including Kiss Airlines Travel be liable for such excess or provision of additional insurance as detailed or otherwise.
Petrol is not usually included in the hire tariff. For the hire of vehicles in certain countries, such as the United States of America, certain Suppliers automatically add charges for filling the fuel tank when the vehicle is returned. In addition, certain Suppliers charge a supplement if snow tyres are used.
Unless agreed otherwise, the Customer must return the vehicle to the branch of the Supplier from which it was collected. If the Customer does not comply with this, the Suppliers may charge a one-way supplement.
Child seats are available on request and are payable locally.
3.3.3. Collection/use of the vehicle
Drivers must usually be aged between 21 and 65 although this can vary between Suppliers and from country to country. It is the Customer’s responsibility to check this with the Supplier. Additional charges may also apply if any driver is aged below 30.
All drivers must produce a full valid driving licence for the category of vehicle rented when taking delivery of the hire car. The driving licence must be held for at least one year (although again this may vary between Suppliers as well as from country to country) and an international driving licence may be required. Customers should check the Special Terms and Conditions of the Supplier offering the car-hire for details of all applicable criteria for booking car-hire.
The Customer is reminded that some Suppliers do not permit the rented vehicle to be used outside the country in which it has been rented.
No refunds shall be given in relation to non-utilised rental days.
3.4. Destination Services
Destination Services may be offered separately or as part of a package holiday. These Services are subject to the Special Terms and Conditions of the Suppliers offering the local activities and are not usually transferable, nor eligible for refunds or changes (unless cancelled by the Supplier).
It is possible that, occasionally, Services offered by the Suppliers that are shown in the description on the Website are cancelled for reasons such as weather conditions, force majeure, out-of-season stays, or if the required number of participants for the activity is not achieved. Customers are referred to the applicable Supplier’s Special Terms and Conditions in relation to refunds in such circumstances.
Article 4. General
4.1. Travel Destinations
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Kiss Airlines advises Customers to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign and Commonwealth Travel Advice Unit and displayed on their website: www.fco.gov.uk/travel prior to booking travel to international destinations
By offering travel to particular international destinations, Kiss Airlines does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may occur from travel to such destinations.
The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. Despite Kiss Airlines best efforts, some of the Services listed on the Website may be incorrectly priced and Kiss Airlines is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking.
4.3. Photographs and illustrations
Kiss Airlines does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.
The prices on the Website do not include insurance. The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and an additional policy that provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness.
The risks covered by these policies, as well as the cost and the amount of cover, are shown on the Website only for the purpose of illustration. In the event that a policy is concluded, the insurer will send the policy to the Customer. Claims must be submitted directly to the insurance company in accordance with the terms and conditions of the policy.
Insurance cover is only available to Customers below the age of 64. Non-UK residents may not be eligible to take out insurance cover offered on the Website. Please check the Supplier’s terms and conditions for details of eligibility.
Article 5. Financial conditions and payment procedures
5.1 Local taxes and Payments
Unless specified otherwise in the Special Terms and Conditions, the prices of the Services shown on the Website are expressed in SEK, excluding local taxes imposed by the authorities in some countries.
The price of Services booked on the Website must be paid either to (i) Kiss Airlines, Inc, which will accept such payments on behalf of the Suppliers, and/or (ii) directly to the Suppliers. Payment may be charged by more than one party (as will be shown on the Customer’s bank or credit card statement) however the total amount charged will not exceed the total price of the Services.
The reservation of Kiss Airlines Special Rate and Kiss Airlines Special Fare products and Kiss Airlines Packages for destinations within the European Union is covered by the regulations for travel agents and tour operators, as set down in Articles 306-310 of the EU Principal VAT Directive [2006/112/EC]. The Supplier Kiss Airlines Travel is located in the United States of America, as a result of which no VAT will be charged on services provided by Kiss Airlines.
5.2. Tax Recovery Charge
The tax charge on transactions where Kiss Airlines is the merchant (including Kiss Airlines Special Rate hotel bookings and Kiss Airlines Special Fare flight bookings) is a recovery of all applicable transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Kiss Airlines pays to the Suppliers in connection with Customers’ bookings.
Kiss Airlines is not the vendor collecting and remitting said tax to the applicable tax authorities. The Suppliers bill all applicable taxes to Kiss Airlines and Kiss Airlines remits such tax directly to the Suppliers. Kiss Airlines is not a co-vendor associated with the Supplier with whom we book or reserve our Customers’ travel arrangements.
Taxability and the appropriate tax rate vary greatly by location. Kiss Airlines actual tax cost paid to the Supplier may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel, car, etc. by the Customer.
Article 6. Customer Service and the handling of complaints
Queries or requests for information should be sent to firstname.lastname@example.org or a Customer can call on 0046 8 40926500
Complaints should be sent by email to info@KissAirlines.com, which will receive them on behalf of the Suppliers. For ease of resolution. Customers are encouraged to bring their complaints within 30 days of the end of a trip.
In general, complaints will only be dealt with if the issues mentioned in the e-mail were reported by calling 0046 8 40926500 or by sending an email to email@example.com during the trip (or as soon as reasonably practicable), or to the carrier if the dispute arose during the outward or return journey, so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer. However, exceptions may be made depending on the circumstances.
Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer’s control during the stay should be addressed to the airline or hotel.
Article 7. Kiss Airlines’s Liability
The Customer accepts that where Kiss Airlines as an interface between the Customer and the Suppliers, Kiss Airlines will under no circumstances be held liable with respect to Services the Customer has booked with one or more Suppliers.
Kiss Airlines is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.
Article 8. Disclaimer
Except as expressly set out in these General Terms and Conditions, all representations, warranties, terms and conditions whether express or implied in relation to this website or the information contained therein are hereby excluded to the fullest extent permitted by law.
Article 9. Applicable law
These General Terms and Conditions are governed by the laws of Sweeden. The Customer agrees that the Swedish Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation and/or arising here/from.
Article 10. Final Provisions
If Kiss Airlines does not invoke one of the provisions of the General Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.
If any provision of these General Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected.
Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these General Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.